Practice Complaints Procedure

If you wish to complain about our service, please let us know. We welcome feedback about the service we provide. We have a practice complaints procedure to help resolve problems quickly.

How to complain

Most problems are best resolved when they arise.

However, if you wish to make a formal complaint then please do this as soon as possible, preferably within a few days to enable is to address the matter promptly. Complaints should be addressed to Kat Clark. Alternatively, you may ask for an appointment with Kat.

Please be as specific as possible about the complaint which you wish to make to allow us to investigate the matter thoroughly.

The action we will take

Normally, we will acknowledge your complaint within two working days and give you an explanation or arrange a meeting within ten working days.


We observe strict rules of confidentiality. If someone is complaining on your behalf we will require written authority from you so that he/she can act on your behalf.

How else can I complain?

You may contact our professional associations, the British Chiropractic Association, 59 Castle Street, Reading, Berkshire RG1 7SN, Tel: 0118 950 5950 or the United Chiropractic Association, 1st Floor, 45 North Hill, Plymouth, Devon PL4 8EZ, Tel: 01752 658785, who will investigate the complaint on your behalf.

If the complaint remains unresolved, may refer the matter to the profession’s statutory regulator, the General Chiropractic Council, 44 Wicklow Street, London WC1X 9HL, Tel: 020 7713 5155.